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  The director at Williams funeral home located at 753 McPherson St, in Mansfield, OH has a shady way of conducting business! My family recently experienced the loss of our loved one and entrusted Williams funeral home with the arrangements for a proper service. Although, the service was provided at a satisfactory level. My aunt who was in charge of handling the final details with Pam (director) learned that after she had advised Pam that she would be handling purchasing and designing of a memorial (headstone) at a later time found that she had already been charged for it along with a few other questionable charges that were charged and billed up front for the entire cost of the funeral. My aunt specifically asked NOT to be charged for the product/ service upfront. This ultimately put my family in the position to purchase a memorial from a company that Williams funeral home affiliates with, not to mention the monument company is located out of the area creating a complete and total inconvenience. Pam knowingly did this at a time where my family was most vulnerable and trusted her. Please please understand that she is operating under her own rules she plays by her book and at the end of the service the only thing she is truly concerned about is your check clearing.

  Added June 03, 2017 by Ebony Sanderfer